Other Duties As Assigned?

My work days are admittedly crazy in any one day I can have something to do with:

• Help desk
• One or two training classes
• Security issues
• On-line help development
• System decommissioning
• System user issues
• Forms
• Communication to users - email, newsletter, etc.
• Strategic Planning
• Personnel issues
• System update preparation
• System change/additions details
• Procedural development  

This was yesterday's list, but yesterday was unique.  When I came in I checked with the Help Desk they told me that one person, who came up for the week from LA, had a stomach ache.  She came to me and said she wanted to go to the hospital.  We made the arrangements and she took my cell phone number to call and keep me posted.  I let her manager know the situation and I went on with my list.  I got a call from her several hours later, she said that they ran tests and in 20 minutes she was headed for surgery to have her appendix removed!  I made some calls and today I am going to the hospital to check on her. 

At work we have duty statements that always have about the last 5% listed as 'other duties as assigned'.  Wow, this definitely falls in that category!